Service recovery tool | Management homework help

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Part 1 

Consider the topic of service recovery. What do you think about using email as a service recovery communication tool?

Using a minimum of 350 words share your experiences and thoughts from both the customer and service provider perspectives.

Part 2

Please complete the following discussion response and include the following in your post:

Discuss your expectations regarding the globalization of business and whether you believe it will continue to expand.  Please include in your response a brief explanation of whether the global pandemic impacted your response. 

Your post should be between 300 words. Please remember to cite your sources and use proper grammar and punctuation.  (1 source required)