Ops mgmt – one of new england air’s top competitive priorities is

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One of New England Air’s top competitive priorities is on-time arrivals. Quality VP Clair Bond decieded to personally monitor New England Air Performance. Each week for the past 30 weeks Bond checked random sample of 100 flight arrivals for on time performance. The table that follows contact the number of flights that did not meet the New England Air’s definition of on time. See attached screen shot from the book of what is needed. Please help