Question 1 (2 points)
In a high context culture, people look for meaning in what is not said.
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Question 2 (2 points)
Negotiation is an integral skill for managers.
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Question 3 (2 points)
Meetings are an effective way to make announcements and disseminate information.
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Question 4 (2 points)
Behavioral questions are the least useful type to ask during employment interviews.
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Question 5 (2 points)
Among the persuasion variables that are associated with the speaker, the most significant variable is the speaker’s credibility.
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Question 6 (2 points)
The visual elements in a document may contradict the text and cause confusion.
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Question 7 (2 points)
The best way to ensure clarity in a presentation is to write a detailed outline.
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Question 8 (2 points)
Normal gift-giving practices in some countries are considered unethical in others.
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Question 9 (2 points)
The maximum supportable outcome (MSO) and the least acceptable outcome (LAO) are guideposts for negotiations that should be considered flexible.
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Question 10 (2 points)
Conflict develops due to perceived mutually exclusive goals.
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Question 11 (2 points)
Audiences are more likely to remember a speaker’s delivery style than the content of the presentation.
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Question 12 (2 points)
The essential aim of informational meetings is to communicate a company point of view and have it accepted by employees.
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Question 13 (2 points)
Decisions decrease in quality when conflicts are involved.
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Question 14 (2 points)
Directed questions are effective as persuasion tools.
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Question 15 (2 points)
In the United States, the accepted practice in negotiations is to begin with a general conversation on neutral topics.
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Question 16 (2 points)
Negative space suggests sloppy or lazy design, and should be filled with text or graphics.
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Question 17 (2 points)
Unlike in other types of meetings, members of staff meetings are not expected to share information.
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Question 18 (2 points)
Managers generally focus on facts rather than opinions during an interview in order to make decisions regarding interviewees.
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Question 19 (2 points)
It’s been estimated that 20 percent of American managers fail to perform adequately abroad because they haven’t been sufficiently prepared for adjusting to the foreign culture.
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Question 20 (2 points)
Unclear business goals, time pressure, and uncomfortable work environments are all factors correlated with workplace conflict.
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Question 21 (5 points)
Perceived conflict is present when the parties
Question 21 options:
1) recognize the conditions
2) misunderstand one another’s true position
3) have the same interests
4) both 1 and 2 are correct
Question 22 (5 points)
“Tell me about yourself” is what type of question?
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Question 23 (5 points)
________________ are titles and subtitles within the body of a document that divide material into comprehensible segments by highlighting the main topics and signaling topic changes.
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Question 24 (5 points)
Question 24 options:
1) religious systems
2) educational systems
3) political systems
4) all choices are correct
Question 25 (5 points)
The interview format that is suitable for most situations that managers face is the _________
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Question 26 (5 points)
Which of the following is a communication principle that should be used in applying a win-win conflict resolution strategy?
Question 26 options:
1) use emotional rather than neutral terms
2) make absolute statements
3) ask closed-ended questions
4) repeat key phrases for understanding
Question 27 (5 points)
Which conflict-resolution strategy is closest to negotiation?
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Question 28 (5 points)
Which of the following uses a questionnaire that elicits the participants’ opinions on a topic?
Question 28 options:
1) nominal group technique
2) Delphi technique
3) group decision support system
Question 29 (5 points)
When emphasizing an important or primary point, the speaker should ________________
Question 29 options:
1) slow down
2) speed up
3) pace back and forth
4) nod repeatedly
Question 30 (5 points)
Which is not an advantage of working in a team?
Question 30 options:
1) A group decision may be of a higher quality than that made by an individual
2) It provides a welcome break from routine independent tasks
3) Group members are more likely to be committed to the information presented
4) It may reduce the chance of communication problems
Question 31 (5 points)
According to Dr. Anne Grinols, ethical persuasion requires analyzing the audience’s ______ ____________
Question 31 options:
1) relationships and knowledge
2) attitudes and beliefs
3) age and education level
4) driving forces and restraining forces
Question 32 (5 points)
Which layer of the strategic communication model is relevant to negotiation?
Question 32 options:
1) the first layer
2) the second layer
3) the third layer
4) all of the above choices are correct
Question 33 (5 points)
Asking a meeting member to play “devil’s advocate” is a strategy for ________________
Question 33 options:
1) keeping the meeting short
2) avoiding groupthink
3) encouraging harmony
4) strengthening leadership
Question 34 (5 points)
Although likely to cause later conflicts, which conflict-resolution strategy is the most commonly used by managers?
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Question 35 (5 points)
The idea that under the skin, all human beings are alike, brothers and sisters in the common family of man is known as the:
Question 35 options:
1) universality myth
2) global village concept
3) commonality village
4) objectivity myth
Question 36 (5 points)
The most pervasive communication barrier in workplace interviews is
Question 36 options:
3) fact-inference confusion
4) organizational status
Question 37 (5 points)
Which of the following roles do visual elements play in a document?
Question 37 options:
1) set a tone
2) provide additional information
3) reinforce the text
4) all of the above
Question 38 (5 points)
When negotiating, which factors must be kept in balance?
Question 38 options:
1) the relationship, the goal, and the organization
2) the past, the present, and the future
3) the methods, the tactics, and the strategy
4) all of the above choices are correct
Question 39 (5 points)
Which of the following is the best sequence of topics for an informative presentation about a change in procedures?
Question 39 options:
1) comparison and contrast
Question 40 (5 points)
Why should managers become culturally sensitive?
Question 40 options:
1) the workforce is increasingly more culturally diverse
2) they are working in a global economy
3) US business values are universal
4) both 1 and 2 are correct
What is NGT? What is its value for group decision-making?
What are the “building blocks” of document design for managerial communication and what purpose do they serve in your document?
Define MSO (maximum supportable outcome) and LAO (least acceptable outcome) in a negotiation. Give an example of each in the context of negotiating the price of a new vehicle with an auto dealer
Provide a brief example of either generational or gender-based differences in communication styles.
What should a manager do to prepare for an assignment in another country?
Collective bargaining between an employer and a union representing employees is also known as what type of negotiation?
Describe one way conflict can benefit an organization .
Audience analysis is a key activity during presentation preparation. What are some elements?
What is meant by BFOQ? What is its relevance to employment interviews, performance appraisals, and disciplinary interviews?
List and describe the six competencies of Emotional Intelligence identified by Daniel Goleman.